Registered NDIS Provider · Bayside · Eastern & Inner Melbourne
Your journey is unique to just you.
C in Coaching is a psychosocial recovery provider, walking alongside people living with psychosocial disability across Bayside, Melbourne’s eastern suburbs and the inner city.
Lived experience at the heart of our team.
Apoyo en Español & English.
Trauma-informed
Supervised
Lived experience
Bilingual
Our approach
The Holistic Support Model
Five threads run through everything we do — held safely, all the way through.
Trauma-informed & supervised
Everything is held within a trauma-informed framework, with supervision from a mental health specialist built in — so your support stays safe, steady and consistent.
The whole person
We see your emotional wellbeing, daily life, relationships and community, culture and identity, and sense of purpose — not a diagnosis or a plan line.
Coach · Teach · Lead
We coach you to find your own answers, teach the skills that build independence, and lead beside you as you take charge of your recovery.
Lived experience
What we are built on. We understand recovery from the inside, so we meet you with understanding — never assumption.
Your journey
No two roads look alike. You're the only expert on your own life — and we're here to walk alongside.
Commitment · Compassion · Collaboration
The difference
Lived experience opens the door — care, skill and supervision hold the space.
Our workers continue to develop their skills and refine their practice through dedicated supervision with our founder, Cristina Rojas — who teaches mental health and peer work at the tertiary level, after many years working within the sector and a long history of community service. That depth of experience — steady, grounded, and genuinely present — shapes how we show up for the people we walk alongside.
So the support you receive isn't just well-meaning. It's skilled, supervised, and held to a standard we set ourselves.
We believe people should be able to move through recovery on their own terms. Our role is to walk alongside them, listen to what matters to them, and support the steps they choose to take. We know that forward movement can look different for everyone. Sometimes it’s a big change; sometimes it’s getting through the day and finding the confidence to try again.
Our team
The people you’ll work with
We’re a small team — our founder, Cristina Rojas, and Gillane. Between us we cover Bayside, Melbourne’s eastern suburbs and the inner city.
Cristina Rojas
Founder & Psychosocial Recovery Coach
Cristina founded C in Coaching and supervises all of our work. She teaches mental health and peer work at the tertiary level, drawing on many years in the sector and a long history of community service.
She holds a Certificate IV in Mental Health and a Graduate Certificate in Organisational Coaching, and is completing Honours in Social Work.
Cristina works across Melbourne’s eastern suburbs and the inner city, in English and Spanish.
Gillane
Family Support Carer & Mental Health Peer Support Worker
Gillane brings almost three decades of lived experience supporting her son and navigating disability, mental health and complex support systems.
After her own experience of mental health crisis and recovery, she completed a Certificate IV in Mental Health Peer Support. She now works alongside people and the families around them who may be feeling overwhelmed, exhausted or unsure where to turn.
Her approach is warm, practical, non-judgemental and recovery-focused. She believes people don’t need to be told what to do — they need to feel heard, understood, and supported to find their own strengths and solutions.
Gillane also has a passion for meditation and wellbeing, and has facilitated meditation groups in community and education settings.
She brings authenticity, compassion, resilience and hope to her work, with a strong belief that lived experience can become a powerful source of connection, understanding and positive change.
Why people choose us
We’re small, and that’s on purpose
Here’s what that actually means for you.
You get the same person
No being handed between workers, and no call centre in between. The person who starts with you is the one who knows your name and remembers what you said last time.
Every worker is supervised
All our support workers receive ongoing supervision from a mental health specialist. That keeps practice thoughtful and consistent — and means no one carries the hard parts alone.
Lived experience, in the room
Our team bring their own knowledge of recovery into the work. It shapes how we listen, not just what we do.
English and Español
Support in the language that feels like home, from someone qualified to work across both.
What we offer
Support for both sides of recovery
01
Psychosocial Recovery Coaching
Walking alongside you through your recovery — building skills, confidence and routines, and helping you understand and navigate your plan and care team.
02
Mental Health Support Work
Hands-on support to get out into your community, build confidence and connection, and work toward the goals that matter to you — never personal care.
More ways we support you
Support across daily life
Recovery isn't only the big moments. As a registered provider, we can walk with you through the everyday too.
Apoyo en Español
We work in English and Spanish, so you can be supported in the language that feels like home.
Good to know
Frequently asked
Who is recovery coaching for?
It's for people living with psychosocial disability — disability that arises from a mental health condition such as anxiety, depression, bipolar, schizophrenia or PTSD.
How is it funded?
Recovery coaching is funded under the Capacity Building – Support Coordination category of an NDIS plan. Some people already have it funded; others can request it at their next plan reassessment. Not sure where you stand? That's exactly the kind of thing we'll help you work out.
Where do you work?
We work in person across Bayside, Melbourne’s eastern suburbs and the inner city — in your home, out in the community, or wherever suits you. We also offer sessions online. If you’re just outside those areas, ask us anyway and we’ll tell you honestly whether we can cover you well.
What qualifications are behind C in Coaching?
Our founder, Cristina Rojas, holds a Certificate IV in Mental Health and a Graduate Certificate in Organisational Coaching, is completing Honours in Social Work, and teaches mental health and peer work at the tertiary level — the holistic, trauma-informed framework she also trains others in.
Free resource
The Victorian Community Services Guide
Finding the right support shouldn't be the hardest part. We've gathered services from across Victoria — crisis lines, mental health, housing, family violence, NDIS, multicultural and Aboriginal services, and more — into one clear guide. Yours to keep and share, whether you're a participant, a family member, or a fellow worker.
Services Guide VERIFIED MAY 2026 · 10 PAGES
Let's take the first step together.
A relaxed, no-pressure chat to see if our support is the right fit for you. In English or Spanish.